This Service Agreement (the "Agreement") is a legally binding contract between you ("Customer") and Secured Retail Networks, Inc. ("SRN"). By clicking "I agree" or "Place order" at checkout, or by activating, using, or permitting use of the SRN Link service, you agree to be bound by this Agreement. If you do not agree, do not complete the checkout process.
SRN may update this Agreement from time to time. Material changes will be communicated with at least thirty (30) days' notice by email to the address on file. Continued use of the service after the effective date of any update constitutes acceptance.
The following terms have the meanings set forth below throughout this Agreement.
"Agreement" means this SRN Link Service Agreement, together with any Order Form, the Pro Install Terms (if applicable), and any SRN policies incorporated by reference herein.
"Customer" means the individual or entity that completes the SRN Link checkout process and accepts this Agreement.
"Device" means the cellular wireless router and associated hardware provided by SRN to Customer under this Agreement. The Device is and remains SRN property at all times.
"Early Termination Fee" means the fee payable by Customer upon early termination of the service, as described in Section 7.
"HaaS" means Hardware-as-a-Service, SRN's model under which SRN owns and provides the Device as part of the monthly service and retains ownership throughout the term.
"Initial Term" means the service commitment period selected by Customer at checkout: twelve (12), twenty-four (24), or thirty-six (36) months, commencing on the Service Activation Date.
"Managed Service" means SRN's 24/7 monitoring, management, and support of the Device and wireless connectivity as described in Section 4.
"Order Form" means the checkout summary or order confirmation document specifying Customer's selected plan, term, pricing, site count, and installation option.
"Renewal Term" means each successive one (1) year period following the Initial Term, as described in Section 6.
"Service" means collectively, the Device, wireless connectivity plan, and Managed Service provided to Customer under this Agreement.
"Service Activation Date" means the date on which SRN confirms the Device is active and connected to the wireless network at the Customer site.
"Service Fee" means the monthly recurring charge for the Service as set forth in the Order Form.
"Site" means a single physical business location at which a Device is deployed under this Agreement.
"SRN Materials" means SRN's proprietary technology, monitoring systems, configurations, methodologies, and know-how used in delivering the Service.
SRN provides the SRN Link service as a bundled subscription that includes:
SRN Link is delivered on a Hardware-as-a-Service (HaaS) basis. The Device is and remains the sole property of SRN at all times. Customer receives the right to use the Device during the term of this Agreement solely in connection with the SRN Link service. Customer does not acquire any ownership interest in the Device by virtue of this Agreement or any payments made hereunder.
SRN selects the wireless carrier or carriers best suited to each Site based on coverage, performance, and plan availability. SRN does not guarantee the availability, speed, or performance of any specific carrier's network. SRN reserves the right to change the underlying carrier at any time without prior notice to Customer if SRN determines a change is necessary to maintain service quality. Customer does not enter into any agreement with any carrier; all carrier relationships are managed exclusively by SRN.
The SRN Link service is available in the contiguous United States and Puerto Rico (T-Mobile network only). Service availability at any specific Site is subject to carrier network coverage. SRN will make reasonable efforts to confirm coverage before deploying a Device; however, SRN does not warrant coverage at any specific location.
If SRN cannot obtain a signal at or above an acceptable performance threshold at a Customer site on any available carrier after reasonable effort, Customer may cancel service for that site with no Early Termination Fee.
Customer agrees to pay the Service Fee set forth in the Order Form on a monthly recurring basis. The Service Fee covers all components of the Service bundle: Device, wireless plan, management, and support. The Service Fee does not include any applicable taxes (Section 3.6) or out-of-scope charges (Section 4.4).
Billing begins on the Service Activation Date. The first invoice will include a prorated amount for the remainder of the month of activation. Subsequent invoices are billed on the first day of each calendar month. The setup fee (NRC), if applicable, is billed on the first day of the first billing cycle.
By completing checkout, Customer authorizes SRN (and its payment processor, Stripe, Inc.) to automatically charge the payment method on file for all recurring Service Fees, applicable taxes, and any other amounts due under this Agreement. Customer is responsible for maintaining a valid payment method on file at all times.
If a payment fails, SRN will attempt to re-charge the payment method on file up to three (3) times over a seven (7) day period. If payment is not received within seven (7) days of the original billing date, SRN may suspend the Service without further notice. Service suspended for non-payment may be reinstated upon payment of all past-due amounts plus a reinstatement fee of $50 per Site. SRN may terminate this Agreement if Service remains suspended for more than thirty (30) days due to non-payment.
SRN may adjust the Service Fee at any time with thirty (30) days' written notice to Customer. If Customer does not accept a price increase, Customer may terminate the affected service(s) without an Early Termination Fee, provided Customer notifies SRN in writing within fifteen (15) days of receiving notice of the price change and prior to the effective date of the increase.
All Service Fees are stated exclusive of applicable federal, state, or local taxes, fees, or surcharges. Customer is responsible for all taxes applicable to the Service, excluding taxes on SRN's net income. SRN will collect and remit applicable taxes where required by law. Applicable taxes will appear as separate line items on Customer's invoice.
Customers with an existing SRN Master Services Agreement may, at SRN's discretion, be invoiced on net payment terms consistent with that agreement rather than via auto-charge. Such customers should contact SRN prior to placing an order to confirm billing arrangements.
SRN provides 24 hours per day, 7 days per week, 365 days per year remote monitoring of each Device. SRN monitors device availability, carrier connectivity, and performance. Alerts are registered as support incidents for SRN response.
| Priority | Examples | First Response | Hours |
|---|---|---|---|
| P1 — Critical | Carrier outage affecting >10% of sites | 1 hour | 24x7 |
| P2 — High | Multiple sites down; no workaround | 2 business hours | 24x7 (on-call) |
| P3 — Medium | Single site degraded; workaround available | 8 business hours | M–F 8am–5pm PT |
| P4 — Low | Configuration change requests | 24 business hours | M–F 8am–5pm PT |
The following are not included in the Service Fee and are available at SRN's standard hourly rate ($350/hr) or by separate fixed-bid quote:
The Device is and remains SRN property throughout the Initial Term, all Renewal Terms, and after termination until returned to SRN. Customer holds the Device as a bailee for SRN's benefit. Nothing in this Agreement transfers ownership of the Device to Customer.
Customer shall: (a) use the Device solely for its intended purpose in connection with the SRN Link service; (b) keep the Device in a safe, dry, indoor environment free from physical damage; (c) not relocate the Device to a different site without prior written authorization from SRN; (d) not modify, open, tamper with, or attempt to repair the Device; (e) not permit any lien, encumbrance, or security interest to be placed on the Device; and (f) promptly notify SRN of any damage, theft, loss, or unauthorized access to the Device.
If a Device fails due to manufacturer defect or normal wear and tear, SRN will provide a replacement Device at no additional charge. SRN's standard RMA process provides next-business-day replacement (pre-configured and shipped). Customer is responsible for returning the defective Device to SRN within fifteen (15) business days of receiving the replacement. Failure to return the defective Device within this period will result in an invoice for the Device at SRN's then-current replacement cost.
If a Device is lost, stolen, or damaged due to Customer's negligence or willful misconduct, Customer shall be responsible for the replacement cost of the Device at SRN's then-current replacement cost. Customer is encouraged to include SRN-provided equipment in its property insurance coverage.
Upon expiration or termination of this Agreement for any reason, Customer shall return all Devices to SRN within thirty (30) calendar days of the termination date, at Customer's expense. Devices must be returned in good working condition, reasonable wear and tear excepted. If Customer fails to return a Device within the thirty (30) day period, SRN will invoice Customer for the Device at twenty percent (20%) below the then-current manufacturer's suggested retail price, and Customer agrees to pay such invoice within fifteen (15) days.
The Initial Term begins on the Service Activation Date and continues for the period selected by Customer at checkout (12, 24, or 36 months). The Initial Term for each Device begins independently on that Device's Service Activation Date.
At the end of the Initial Term, and at the end of each Renewal Term, this Agreement will automatically renew for successive one (1) year Renewal Terms unless either party provides written notice of non-renewal at least sixty (60) days before the end of the then-current term. SRN will send Customer a renewal reminder no later than ninety (90) days before the end of the Initial Term.
After the Initial Term expires or at the end of any Renewal Term, Customer may elect to continue service on a month-to-month basis in lieu of a Renewal Term. Month-to-month service is billed at a ten percent (10%) premium over the then-current Service Fee and may be terminated by either party with thirty (30) days' written notice.
Customer may terminate service for any Site at any time during the Initial Term or a Renewal Term by providing SRN with thirty (30) days' written notice. Termination during the Initial Term is subject to the Early Termination Fee described in Section 7.3. Termination during a Renewal Term is not subject to an Early Termination Fee.
SRN may terminate this Agreement or service at any specific Site immediately upon written notice if: (a) Customer fails to pay any amount due and such failure continues for more than thirty (30) days after notice; (b) Customer materially breaches this Agreement and fails to cure such breach within thirty (30) days of written notice; (c) Customer becomes insolvent or makes an assignment for the benefit of creditors; or (d) Customer violates Section 5.2 (care obligations) in a manner that places SRN equipment at material risk. SRN may also terminate with ninety (90) days' notice without cause.
If Customer terminates service for a Site during the Initial Term (other than as permitted under Section 7.4), Customer shall pay an Early Termination Fee equal to the monthly Service Fee for that Site multiplied by the number of months remaining in the Initial Term at the time of termination. The Early Termination Fee is due within fifteen (15) days of the termination date. Customer agrees that this fee is a reasonable estimate of SRN's costs and losses associated with early termination, including hardware deployment and carrier commitment costs.
Customer may terminate service for a Site without paying the Early Termination Fee if:
Upon termination or expiration: (a) Customer's right to use the Device immediately ceases; (b) Customer must return all Devices within thirty (30) days per Section 5.5; (c) all amounts due and owing become immediately payable; (d) each party will destroy or return the other's Confidential Information upon request; and (e) SRN will deactivate the wireless service plan on the termination date.
Customer agrees to use the SRN Link service only for lawful business purposes at the Site(s) identified in the Order Form. Customer shall not use the service to:
SRN reserves the right to immediately suspend service upon discovery of any violation of this Section, pending investigation and resolution.
Each party (as "Receiving Party") agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without the Disclosing Party's prior written consent; and (c) use Confidential Information only for the purpose of performing obligations or exercising rights under this Agreement. Each party shall protect the other's Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no case less than reasonable care.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the Receiving Party gives prompt notice to the Disclosing Party and cooperates in any effort to limit disclosure.
Confidentiality obligations survive termination of this Agreement for seven (7) years.
All SRN Materials, including the Device firmware, network management systems, monitoring platforms, configurations, and related know-how, are and remain the sole property of SRN. This Agreement does not grant Customer any ownership interest or license in or to any SRN Materials beyond the limited right to use the Service during the term.
Customer retains all rights in and to data generated by Customer's business operations transmitted over the SRN Link service. SRN does not inspect, retain, or sell Customer traffic data. SRN may collect and use network performance and device telemetry data to operate, improve, and support the Service.
SRN warrants that it will: (a) perform the Managed Service in a professional and workmanlike manner; (b) use personnel with the skills and experience reasonably necessary to deliver the Service; and (c) maintain appropriate licenses and authorizations to provide the Service.
Customer represents and warrants that: (a) it has authority to enter into this Agreement; (b) it will use the Service only for lawful business purposes; (c) the Site information provided at checkout is accurate; and (d) it will comply with all applicable laws in connection with its use of the Service.
Each party agrees to indemnify, defend, and hold harmless the other party and its affiliates, officers, directors, employees, and agents from and against any third-party claims, losses, damages, and expenses (including reasonable attorneys' fees) to the extent arising from the indemnifying party's gross negligence or willful misconduct.
Except for Customer's payment obligations, Customer's liability for equipment damage or non-return, and each party's indemnification obligations for gross negligence or willful misconduct, SRN's maximum aggregate liability under this Agreement shall not exceed the total Service Fees paid by Customer in the three (3) calendar months immediately preceding the event giving rise to the claim.
Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, government actions, carrier network outages, cyberattacks, pandemics, or supply chain disruptions. If a force majeure event prevents SRN from delivering the Service for more than sixty (60) consecutive days, either party may terminate the affected service(s) without penalty upon written notice.
Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation for at least thirty (30) days after one party provides written notice of the dispute to the other.
Any dispute that cannot be resolved informally shall be submitted to binding arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted in Irvine, California (or remotely, by mutual agreement) before a single mutually agreeable arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
This Agreement is governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of laws provisions.
This Agreement, together with the Order Form, the Pro Install Terms (if applicable), and any policies incorporated by reference, constitutes the entire agreement between the parties with respect to the SRN Link service and supersedes all prior agreements, representations, and understandings.
SRN may modify this Agreement from time to time. SRN will provide at least thirty (30) days' written notice of material changes by email to the Customer's address on file. The updated Agreement will be posted at srnlink.com/terms. Continued use of the Service after the effective date of any update constitutes Customer's acceptance of the updated Agreement.
During the term of this Agreement and for one (1) year after termination, Customer shall not directly solicit for employment any SRN personnel who were materially involved in delivering the Service to Customer. Breach of this provision shall entitle SRN to liquidated damages equal to two times (2x) the affected employee's total annual compensation.
Customer may not assign this Agreement or any rights hereunder without SRN's prior written consent. SRN may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets upon notice to Customer. Any purported assignment in violation of this section is void.
Notices under this Agreement shall be in writing and delivered by email (with confirmation of receipt), overnight courier, or certified mail.
If any provision of this Agreement is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
No waiver of any right or remedy under this Agreement shall be effective unless in writing. Failure to exercise any right shall not constitute a waiver of future rights.
The following sections survive termination or expiration of this Agreement: Section 3 (Billing and Payment), Section 5 (Hardware Lifecycle), Section 7.5 (Effect of Termination), Section 9 (Confidentiality), Section 10 (Proprietary Rights), Section 11.3 (Warranty Disclaimer), Section 12 (Indemnification and Liability), Section 14 (Dispute Resolution), and Section 15 (General Provisions).
This Agreement is accepted when Customer takes any of the following actions:
No physical signature is required. SRN recommends that Customer retain a copy of this Agreement and the Order Form for its records. A copy will be emailed to Customer upon order confirmation.
Secured Retail Networks, Inc. · 7 Orchard Rd, Suite 102, Lake Forest, CA 92630 · srnlink.com
This Agreement was last updated June 26, 2026. The current version is always available at srnlink.com/terms.